Shipping

PROCESSING TIME

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

SHIPPING RATES & DELIVERY

Canada
Standard Shipping: FREE (2-6 business days)

United States
Standard Shipping: FREE (5-10 business days)

United Kingdom
Standard Shipping: £15 (6-10 business days)

Europe
Standard Shipping: €25 (7-14 business days)

Australia
Standard Shipping: A$35 (7-14 business days)

New Zealand
Standard Shipping: NZ$35 (10-18 business days)

Singapore
Standard Shipping: S$25 (6-10 business days)

TRACKING

You will receive a tracking number via email once your order ships. Track your package directly through the carrier's website.

CUSTOMS & DUTIES

International orders may be subject to customs fees and import duties determined by your country's customs office. These fees are the responsibility of the recipient and are not included in our shipping costs.

DELIVERY ISSUES

If your package is lost or delayed, please contact us at info@noctrahouse.com with your order number and we'll work with the carrier to resolve the issue.

INCORRECT SHIPPING ADDRESS

Please ensure your shipping address is correct before placing your order.

If an order has not yet shipped, contact us immediately and we’ll do our best to update the address.

Noctra House is not responsible for delays or losses resulting from incorrect shipping information provided at checkout.

LOST OR STOLEN PACKAGES

Once a package has been marked as delivered by the carrier, responsibility transfers to the recipient. If you believe your package was stolen after delivery, please contact the shipping carrier first, then reach out to us and we’ll do everything we reasonably can to assist.