Returns

RETURN POLICY

We offer a 30-day return policy for unworn watches in original condition. The watch must include all original packaging, tags, and documentation.

HOW TO RETURN

Email info@noctrahouse.com with your order number and reason for return. We'll provide a return authorization and shipping instructions.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a tracked shipping service as we cannot be responsible for lost return packages.

REFUNDS

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Original shipping costs are non-refundable.

EXCHANGES

We don't offer direct exchanges. If you'd like a different watch, please return your original purchase and place a new order.

NON-RETURNABLE ITEMS

Custom modifications and personalized engravings by the customer cannot be returned.

Watches with signs of wear, scratches, or damage are not eligible for return.

WARRANTY claims are separate from returns - see our Warranty page for details.

QUESTIONS

For any questions about returns, contact us at info@noctrahouse.com.