Privacy Policy

PRIVACY POLICY

Last Updated: May 12, 2026

NOCTRA ("we," "us," or "our") operates noctrahouse.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and purchase our products.

INFORMATION WE COLLECT

Personal Information You Provide
When you make a purchase, create an account, or contact us, we collect:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information (processed securely through our payment processor)

Automatically Collected Information
When you visit our site, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use your information to:
- Process and fulfill your orders
- Communicate with you about your order status
- Send you marketing communications (with your consent)
- Improve our website and customer service
- Prevent fraud and enhance security
- Comply with legal obligations

We will never sell your personal information to third parties.

SHARING YOUR INFORMATION

We share your information only with:
- Payment processors (to process transactions securely)
- Shipping carriers (to deliver your order)
- Email service providers (to send order confirmations and updates)
- Analytics providers (to understand website usage)
- Law enforcement or regulatory authorities (when required by law)

All third-party service providers are contractually obligated to keep your information secure and confidential.

COOKIES

We use cookies to:
- Remember your preferences
- Analyze website traffic
- Personalize your experience
- Enable shopping cart functionality

You can disable cookies in your browser settings, though this may limit some website functionality.

DATA RETENTION

We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes and enforce our agreements

After this period, we securely delete or anonymize your information.

YOUR RIGHTS

Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Object to certain types of processing
- Request data portability

To exercise these rights, contact us at info@noctrahouse.com.

SECURITY

We implement industry-standard security measures to protect your information:
- SSL encryption for all data transmission
- Secure payment processing (we never store full credit card numbers)
- Regular security audits
- Access controls and authentication

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

MARKETING COMMUNICATIONS

With your consent, we may send you:
- Promotional emails about new products and special offers
- Updates about your order
- Information about our company

You can opt out of marketing emails at any time by:
- Clicking "unsubscribe" in any marketing email
- Contacting us at info@noctrahouse.com
- Updating your account preferences

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on this page
- Updating the "Last Updated" date
- Sending you an email (for material changes)

Your continued use of our website after changes constitutes acceptance of the updated policy.

CONTACT US

If you have questions about this Privacy Policy or our data practices, contact us at:

NOCTRA
Email: info@noctrahouse.com
Website: noctrahouse.com

For residents of the European Economic Area (EEA), United Kingdom, or Switzerland: You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

CALIFORNIA RESIDENTS

Under the California Consumer Privacy Act (CCPA), California residents have additional rights:
- Right to know what personal information we collect
- Right to know whether we sell or disclose personal information
- Right to opt out of the sale of personal information (we do not sell your information)
- Right to deletion
- Right to non-discrimination for exercising your rights

To exercise these rights, email us at info@noctrahouse.com.

CANADIAN RESIDENTS

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian residents have the right to:
- Access their personal information
- Challenge the accuracy of their information
- Withdraw consent for marketing communications

To exercise these rights, email us at info@noctrahouse.com.